PATIENT CARE & SERVICES :
- Registration Process
- Admission Process.
- Discharge Process
- Guidelines for Visitors in wards and ICU’s
- Patient & Attendant Responsibilities
- Patient & Attendant Rights
- Patient Education
REGISTRATION PROCESS :
The front office staff at the reception will assist you during the registration process. They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future references.After the registration process is over, you will be directed to the initial assessment area and then to the concerned doctor for consultation.
ADMISSION PROCESS :
The front office staff at the reception will assist you during the registration process. They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future references.After the registration process is over, you will be directed to the initial assessment area and then to the concerned doctor for consultation.
DISCHARGE PROCESS :
The front office staff at the reception will assist you during the registration process. They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future references.After the registration process is over, you will be directed to the initial assessment area and then to the concerned doctor for consultation.
Guidelines for Visitors in wards and ICU’s :
We value your family and friends and recognize that they are an important part of your recovery process.
- Comply with safety and security procedures.
- Act in a respectful manner.
- Sanitize hands before and after visiting.
- Properly discard the wastages in thewaste bins.
- Prevent visits by children under the age of 12 on patient floors. This is to protect children from catching any infection
- Speak in mobile phones in a soft tone so that other patients are not disturbed in wards.
- Leave the hospital during a disaster or fire alarm.
- Patients are the responsibility of the hospital and will be rescued as per an evacuation plan.
Unacceptable behavior includes but is not limited to :
- Unreasonable interference with a patient’s plan of care.
- Act in a respectful manner.
- Sanitize hands before and after visiting.
- Properly discard the wastages in thewaste bins.
- Prevent visits by children under the age of 12 on patient floors. This is to protect children from catching any infection
- Speak in mobile phones in a soft tone so that other patients are not disturbed in wards.
- Leave the hospital during a disaster or fire alarm.
- Patients are the responsibility of the hospital and will be rescued as per an evacuation plan.
Patient & Attendant Responsibilities :
- To provide complete and accurate information about his/her health including present condition, past illness, hospitalizations, medications pertaining to his/her health needs.
- To ask questions when he/she does not understand what the doctor or other member of the health team tells about the diagnosis or treatment.
- Prior intimation to be given to the hospital staff in case of any cancellation or rescheduling.
- Provide complete and accurate information for insurance claims and work with the hospital and billing office to make payment arrangements.
- To communicate with the treating doctor on his/her conditions or does not follow the expected course.
- To abide by Hospital rules and regulations of hospital policy on visiting hours to treat hospital staff other patients and visitors with courtesy and respect.
- To accept the measures taken by the hospital to ensure personal privacy and confidentially of medical records.
- Not to take any medications without the knowledge of doctor.
- Do not ask us to provide incorrect information, receipts or certificates.
- Do not waste medical resources and time unnecessarily .
- To co-operate with the hospital staff to maintain the hospital environment neat and clean.
- Do not spit and smoke inside the hospital campus.
- Maintain silence and not to involve in religious, political and sectorial propaganda inside the hospital campus.
- Patient has to follow the baby friendly policy of the hospital.
Patient & Attendant Rights :
- Right to impartial access to care .
- Right to respect and dignity.
- Right to privacy and confidentiality.
- Right to personal safety and security.
- Right to know the identity and professional status of the care givers.
- Right to address any special preferences, spiritual and cultural needs.
- Right to information regarding the diagnosis and treatment.
- Right to know include information and consent before any research protocol is initiated.
- Right to know about the safe and effective use of medication and the potential side effects of the medication.
- Right to know about the diet and nutrition .
- Right to know the specific disease process, complications and prevention strategies.
- Right to know the information on the expected cost of the treatment.
Patient Education :
- Patients shall be informed about maintenance of proper hygienic condition to avoid infection and the result diseases..
- Patients and the family members shall be educated in a language in which they could understand clearly about the plan of care, treatment modalities, follow up to the particular disease, preventive measures such as adherence with drug regimen, wound care, dietary intake, exercise etc.
- All the delivered mothers and the family members shall be educated on new born care, breast feeding technique, good parenting, prevention of child hood accidents etc.
- Patients and the family members shall be educated on the importance of immunization and follow up care.